ABOUT US
Privacy Policy
1. Introduction
Welcome to Greenway Deco ("we," "us," or "our"). We operate the website https://www.greenwaydeco.com/ (the "Site") and provide building materials and decoration products worldwide.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, fill out our inquiry forms, contact us via WhatsApp, or otherwise interact with our services (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
2. Information We Collect
2.1 Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us when you:
- Fill out an inquiry form on our Site
- Contact us via WhatsApp, email, or phone
- Subscribe to our newsletter or marketing communications
- Request a sample, catalog, or quote
- Participate in a survey, promotion, or contest
The personal information we may collect includes:
| Category | Specific Information |
|---|---|
| Identity & Contact | Full name, company name, job title, country, city |
| Contact Channels | Email address, phone number, WhatsApp number |
| Business Information | Project type (residential / commercial), product interest, budget range, expected order volume, project timeline |
| Communication | Message content, attachments you share with us |
2.2 Information Automatically Collected
When you visit our Site, we automatically collect certain information, including:
- Device Information: IP address, browser type and version, operating system, device type, unique device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, referring URL, exit pages
- Location Data: Approximate geographic location based on IP address (country / city level only)
- Cookies & Tracking: See Section 5 for details
3. How We Use Your Information
| Purpose | Legal Basis (GDPR) | Examples |
|---|---|---|
| Respond to your inquiries | Contract / Pre-contractual steps | Send quotes, samples, catalogs you requested |
| Process orders and fulfill contracts | Contract | Shipping, payment, after-sales service |
| Improve our Site and Services | Legitimate interest | Analytics, A/B testing, bug fixing |
| Marketing and advertising | Consent (where required) / Legitimate interest | Facebook ads, remarketing, email newsletters |
| Comply with legal obligations | Legal obligation | Tax records, customs declarations, anti-fraud |
| Security and fraud prevention | Legitimate interest | Detect bots, prevent abuse |
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with the following categories of recipients:
| Recipient | Location | Purpose |
|---|---|---|
| Meta Platforms (Facebook / Instagram / WhatsApp) | USA / Ireland | Advertising, messaging, pixel tracking |
| Google (Analytics, Ads, reCAPTCHA) | USA / Ireland | Site analytics, advertising, spam protection |
| WhatsApp Business (Meta) | USA / Ireland | Customer communication |
| Hosting & CDN providers (e.g., Cloudflare) | Global | Site hosting, content delivery, security |
| Email service providers (e.g., Mailgun, SendGrid) | USA / EU | Transactional and marketing emails |
| Logistics & freight forwarders | China / Destination country | Shipping orders to your country |
| Payment processors (e.g., PayPal, T/T bank) | USA / EU / China | Processing payments |
| Professional advisors (legal, accounting, tax) | China | Compliance and advisory services |
| Government / Regulatory authorities | As required | Legal compliance, customs, tax reporting |
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files placed on your device when you visit a website. We also use similar technologies such as web beacons, pixels, and local storage.
5.2 Cookies We Use
| Cookie Type | Provider | Duration | Purpose |
|---|---|---|---|
| Strictly Necessary | Greenway / Cloudflare | Session | Site functionality, security, load balancing |
| Analytics | Google Analytics 4 | Up to 2 years | Understand how visitors use our Site |
| Advertising | Meta Pixel (Facebook) | Up to 90 days | Measure ad performance, build audiences, remarketing |
| Marketing | WhatsApp Business | Session | Enable chat widget |
5.3 Managing Cookies
You can control cookies through your browser settings. You may also use our cookie consent banner to opt out of non-essential cookies. Please note that disabling certain cookies may affect Site functionality.
For more information, visit https://www.allaboutcookies.org.
6. International Data Transfers
Greenway Deco is headquartered in China, and many of our service providers are located in the USA, European Union, and other jurisdictions. When we transfer your personal information across borders, we rely on appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements with vendors
- Your explicit consent (where required)
- Compliance with applicable local laws (e.g., LGPD for Brazil, GDPR for EU/UK)
By using our Services, you understand that your information may be transferred to, stored, and processed in countries other than your country of residence, including China.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
| Data Category | Retention Period |
|---|---|
| Inquiry form submissions | 3 years from last contact |
| Quotations and proposals | 5 years for tax/audit purposes |
| Order and shipping records | 7 years for tax/audit purposes |
| Marketing email subscribers | Until you unsubscribe |
| Analytics data (anonymized) | Up to 26 months |
| Customer support chat logs | 2 years |
When personal information is no longer needed, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your country of residence, you may have some or all of the following rights regarding your personal information:
| Right | Description |
|---|---|
| Right of Access | Request a copy of the personal information we hold about you |
| Right of Rectification | Request correction of inaccurate or incomplete data |
| Right of Erasure ("Right to be Forgotten") | Request deletion of your personal information (subject to legal exceptions) |
| Right of Restriction | Request that we limit the processing of your data |
| Right of Data Portability | Receive your data in a structured, machine-readable format |
| Right to Object | Object to processing based on legitimate interest, including direct marketing |
| Right to Withdraw Consent | Withdraw consent at any time where processing is based on consent |
| Right to Lodge a Complaint | File a complaint with your local data protection authority |
To exercise any of these rights, please contact us at sales@greenway.com. We will respond within 30 days of receiving your verifiable request.
9. Children's Privacy
This Website is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a child's guardian and become aware that your child has provided us with personal information, please contact us promptly, and we will take steps to delete such information.
10. Third-Party Links and Services
Our Site may contain links to third-party websites, including:
- WhatsApp (Meta Platforms)
- Facebook / Instagram (Meta Platforms)
- YouTube
- Industry partner sites
We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.
11. Security of Your Information
We use appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data in transit (HTTPS)
- Encrypted data at rest on our servers
- Access controls and authentication (role-based access)
- Regular security audits and vulnerability scanning
- Staff training on data protection
- Secure payment processing (PCI-DSS compliant providers)
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email (if you have provided your email address) or via a prominent notice on our Site
- For significant changes, seek your renewed consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you wish to exercise your data rights, please contact us through the following channels:
- Email: send an email to sales@greenway.com
- Online form: submit your request through the "Contact Us" page on this Website.
We will respond to your request within a reasonable period after receiving it.
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